Customer Contact Week Celebrates 27 Seasons of CX Innovation In Las Vegas

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NEW YORK and LAS VEGAS, March 19, 2025 ~ Las Vegas, NV - The highly anticipated Customer Contact Week (CCW) is back and better than ever. As the leading event series driving customer contact innovation, CCW is set to take place at Caesars Forum from June 9-12, 2025. This flagship event, powered by CMP Research, a division of Customer Management Practice (CMP), promises to be a game-changer for companies looking to enhance their customer experience (CX) and service offerings.

For over 25 years, CCW has been at the forefront of connecting brands with their customers. This year's event will bring together some of the brightest minds in the industry to spark the next wave of innovation in CX. Attendees can expect to walk away with valuable strategies and tools to build lasting relationships with their customers.

The main stage will feature an exciting lineup of speakers, including Guy Fieri, Emmy Award-winning TV host and Food Network star. Fieri will share insights on leadership, resilience, and building a brand that connects with people. "I'm fired up to close out Customer Contact Week!" said Fieri. "In my world, it's all about bringing the flavor and creating memorable experiences. I can't wait to share how we can turn up the heat on customer engagement."

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Joining Fieri on stage will be Mike Eruzione, captain of the 1980 U.S. Olympic Hockey Team known for leading the famous "Miracle on Ice." Eruzione will speak on teamwork, overcoming challenges, and the mindset that drives success in high-pressure situations.

This year's lineup also includes customer experience powerhouse Jay Baer as the official event ambassador. Baer will bring his signature energy and expertise while hosting his podcast live from the event and moderating two must-see panels: Real Talk on AI: Bridging the Gap Between Leadership Ambitions and Operational Realities as well as ROI & Beyond: Justifying Your AI Investments.

Other top speakers include Frid Edmond, Senior Vice President of Customer Engagement Centers at Marriott, Geoff Burbridge, Managing Vice President of Customer Channels at Capital One, and Karen Vaughn, Senior Director of America Consumer Care at Nike. C-suite leaders from PepsiCo, Grubhub, IHG Hotels & Resorts, JCPenney, and more will also be featured.

"We're excited to celebrate 25 years of shaping the future of customer contact in Las Vegas," said Michael DeJager, Managing Director of Events for Customer Management Practice. "At CCW, we're all about reimagining what's possible for CX leaders. Whether you're tackling digital transformation or optimizing frontline operations, CCW is where you'll find the insights and solutions to turn big ideas into reality."

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Attendees will also have the opportunity to learn about CMP Research Prism, a game-changing technology assessment that guides CX and customer contact investment decisions. They can also join the Executive Debrief: CMP Research at CCW Las Vegas 2025 webinar to dive deeper into the future of AI-driven customer interactions. Additionally, CCW Digital will premiere its quarterly market study CX In 2030: Future Of The Omnichannel Contact Center as well as the debut issue of CCW Digital Magazine: Agentic + Generative AI.

CCW Las Vegas will also host the CCWomen Summit, bringing together influential female executives for a day of networking and learning in the CX community. This empowering event is for those passionate about driving positive and equitable change in customer contact.

Attendees can expect hands-on workshops, interactive sessions, and networking opportunities with industry experts. They'll gain fresh insights on the latest CX trends and learn practical strategies to implement in their businesses. With a focus on practical strategies, cutting-edge technologies, and actionable expertise, this is a must-attend event for CX leaders looking to create unforgettable customer journeys.

To register for CCW Las Vegas, visit https://www.customercontactweek.com/. Don't miss out on this exciting and informative event!
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